Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Jasa Ekspedisi J&T di Lamongan. Journal of Management and Business, [S. l.], v. 2, n. 1, p. 79–86, 2025. Disponível em: https://ejournal.univbhaktiasih.ac.id/index.php/mass/article/view/110. Acesso em: 1 nov. 2025.