“Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Jasa Ekspedisi J&T di Lamongan”. Journal of Management and Business 2, no. 1 (May 31, 2025): 79–86. Accessed November 1, 2025. https://ejournal.univbhaktiasih.ac.id/index.php/mass/article/view/110.